Refund policy

We want you to be confident when ordering your SRS Sim Racing Shoes. If you need to return an item, please review the conditions below.

14-DAY RETURN PERIOD

Customers in the European Union have the right to withdraw from their purchase within 14 days of receiving their order, without providing a reason, in accordance with applicable consumer protection laws.

To be eligible for a return, the shoes should be returned in the condition in which they were received. You may inspect and try on the shoes as you would in a physical store, but they should not show signs of use beyond what is necessary to determine their nature, characteristics and fit.

Please keep the original packaging and include all items supplied with the product whenever possible.

HOW TO REQUEST A RETURN

To request a return, contact us at hello@srs-simracing.com within 14 days of receiving your order.

We will provide you with instructions on where and how to return your item. Please do not send products back without first contacting us.

SIZE EXCHANGES

If you ordered the wrong size, please contact us at hello@srs-simracing.com.

Subject to availability, we will help you arrange an exchange for another size. The customer is responsible for the cost of returning the original pair to us. For the first size exchange, SRS Sim Racing will cover the cost of shipping the replacement pair back to the customer.

If the requested size is unavailable, you may return the shoes in accordance with this Return & Refund Policy.

RETURN SHIPPING COSTS

Unless the product is defective, damaged, or we sent you an incorrect item, the customer is responsible for the direct cost of returning the product.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when you receive it. If your item is damaged, defective, or you receive the wrong product, contact us as soon as possible so that we can assess the issue and provide an appropriate solution.

REFUNDS

Once we receive and inspect your return, we will notify you about the status of your refund.

Approved refunds will be issued to the original payment method. The time required for the refund to appear in your account may depend on your bank or payment provider.

PRE-ORDERS

If you wish to cancel a pre-order before it has been dispatched, please contact us as soon as possible at hello@srs-simracing.com.

Where you have a statutory right to cancel your order, we will process the cancellation and refund using the original payment method.

Once an order has been dispatched, it can no longer be cancelled as a pre-order. You may still exercise any applicable right of withdrawal or return after receiving the product in accordance with this Return & Refund Policy.

Your statutory consumer rights remain unaffected by this policy.